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How do I return an item?

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Return or exchange an item you purchased online by mail or in J D Smith Jewelers store.
  • You may return/exchange stock J D Smith Jewelers merchandise in its original, unused and unworn condition within 30 days of the purchase date.
  • Custom Orders or Special Orders and modified or altered items cannot be returned.
  • Watches that have been worn or altered cannot be returned or exchanged.
  • Please provide a copy of your sales receipt or provide the name of the purchaser.
If using a United States Post Office, mail to:
J D Smith
503 E 2nd St
The Dalles, OR 97058
 
If using Fed-Ex or UPS, ship to :
J D Smith
503 East 2nd Street
The Dalles, OR 97058
 
Shipping charges from the original purchase are not refundable.
 
Merchandise returns or exchanges for online purchases are authorized to be sent to The Dalles address listed above within 30 days of purchase as long as the item is in new unworn condition. Please securely wrap the merchandise in a box and insure the package for the full retail price of the item(s). Shipping and handling charges are non-refundable.
 
J D Smith Jewelers assumes no liability for the loss of and / or damage to the merchandise while in transit to our return location.
 
If you prefer to return your merchandise to J D Smith Jewelers' store and it was an online purchase, the refund paperwork will be handled through the corporate office which can add a few days time to the processing of the refund. Refund checks for purchases made on other than credit cards will be mailed to you 2-3 weeks after we receive your return (usually within 15 business days). Credit card purchases will be refunded to the original bankcard. Bankcard purchases under $995.00, being returned to one of our stores, will be transacted immediately or by the following business day at the store level. Bankcard purchases over $995.00 may take an additional day or two to be transacted though our Internet Department. Please provide the original sales receipt whenever possible. Returns without the sales receipt may be delayed to the next business day if the original purchase details are not able to be confirmed when you are in the store.
 
Return/Exchange policy for items purchased in J D Smith Jewelers store
 
You may return / exchange stock J D Smith Jewelers merchandise in its original, unused and unworn condition within 30 days of the purchase date to J D Smith Jewelers store location. Custom Orders, Special Orders and modified or altered items cannot be returned. Watches that have been worn or altered cannot be returned or exchanged. Please provide the original sales receipt whenever possible.
 
Returns without the sales receipt may be delayed to the next business day if the original purchase details are not able to be confirmed when you are in the store.
 
When the original payment was made in cash and the sale exceeds $200.00, a refund check will be issued back to you from the corporate office. There may be unusual circumstances when no amount of cash is able to be refunded at the store level.
 
When the original payment was transacted with a debit card or with cash, refund checks from the corporate office can be expedited.
 
If the original sale was paid with a check, a check will be issued back to the purchaser from the corporate office and can take up to 15 business days to be mailed from The Dalles.
 
Credit card returns will be processed back on the same bankcard.
 
If you have any questions or concerns about our refund policy, please contact J D Smith Jewelers store or send us an e-mail.
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J D Smith Jewelers LLC, Jewelers - Retail, The Dalles, OR